On this post I share my reasons why I will no longer buy anything from Voltage Inc. Before I begin, though, I want to mention that this is just my opinion and it’s perfectly ok to disagree. I’m simply rambling and ranting on why I’m tired to deal with this company. Anywho, let’s get on with the post!
Before I share my reasons on why I’m done with Voltage, let’s first get a bit of background on who they are:
Voltage Inc. is a mobile game company from Japan that has been making otome games for several years. In 2011 they started releasing these games in English and, thus, gained a lot of popularity. A thing to note, though, is that Voltage sells their customers a license for them to play whichever story they decided to buy (that’s right, they do not sell the game to you). Since this is a license, they’re free to delete all of your data after one year of being inactive (or should you commit any of their prohibited acts mentioned in their terms). This wasn’t always like this. Some of you may not know this but, in the beginning, Voltage didn’t use to have so many terms (at least the deletion of customer’s data after one year of inactivity wasn’t present that I remember). I suspect things may have started to change when certain people began uploading videos of Voltage’s stories on youtube (and maybe even other issues that I don’t remember since it was a long time ago). While many game companies have no problems with let’s players showing their games on youtube, there are companies that suffer a lot from this type of “publicity” and it’s no wonder Voltage suddenly raised their security measures.
And this is where I think they went too far. Be prepared.
Voltage’s “transfer campaign” of sorts is something they announced a few months ago (that is, during the last months of 2017). They released a schedule showing their games’ apps divided into two groups which announce the likely dates for them to be deleted and unable to be accessed. However, this isn’t the only schedule. There is another one (which is constantly changing) where they basically show you the transferring dates’ DEADLINES; meaning you have until that day to transfer all of your purchases to Love 365 or they’ll be gone FOREVER (unless you buy them again haha 😐 yeah, no).
The first 3 games that appeared on this list were Love Letter from Thief X, After School Affairs and Era of Samurai: Code of Love. The transferring dates were as follows:
- Love Letter from Thief X: February 12th, 2018 JST
- After School Affairs: February 12th, 2018 JST
- Era of Samurai: Code of Love: February 12th, 2018 JST
If you missed the dates, you won’t be able to transfer your purchased stories anymore. And I learned that the hard way because I was one of the people who missed them. This isn’t all. One of Voltage’s oldest apps, Seduced in the Sleepless City, had a different problem. Since the app was very old compared to the other games, Voltage was unable to give it a Token ID for people to transfer their purchases to Love 365. Because of this, they made ALL of their stories in this app FREE for 3 days (not including special stories since, for some reason, they haven’t been included in the 365 app). Now, while it’s not exactly cool to know that a lot of people got these stories for free while others paid, that’s not what bothered me. No, what’s EXTREMELY UNFAIR is that if you happened to be one of those people who purchased stories in this game but missed the dates in which they were free…well tough luck because you won’t be getting them EVER AGAIN (unless you’re willing to pay for them encore).
And that brings me back to the transfer campaign. The apps are not even deleted yet but if you already missed the transferring dates of the first 3 games you can’t get your purchases back!!! What the hell? People have lives out of gaming, not everyone can be constantly up to date with the news (to give an example, I have a friend who spends her time mostly outside during the week because of her work and college, so she barely has time to check twitter). I mean, it would be one thing if you discovered the transfer campaign after half a year but we’re barely in late February!! And even if that were the case, people who purchased stories shouldn’t have to lose them forever because of the impractical way in which Voltage handles things. I’m no programmer but I think it would have been fairer if Voltage handled the transfers with the customers’ emails or something to make sure they didn’t lose anything. Heck, I was even able to bear this “your data will be deleted if you don’t log in for a year” (despite being unfair as heck) because even though I could spend months without playing a Voltage game, it was never a whole year. But this “time limit” bullshit is what made me think they took things way too far. And I know I’m not the only one who thinks so. In fact, to make matters worse, there are people who lost over $300 over bugs or transferring issues because Voltage “couldn’t do anything” to help them. I’m not saying I don’t feel bad for Voltage’s staff who spent so much time into the standalone apps only to have them removed, but I feel much MUCH worse for the customers who lost a lot of money unfairly and haven’t been given any sort of compensation. Even if what they give customers is a “license” to read the stories, no one should have to pay twice for something they already bought. Much less to lose it forever.
I’m really very upset and disappointed in Voltage for all of this. But most of all, I think I’m sad. After discovering sim dates through Pacthesis, Voltage Inc. was actually the company that introduced me to otome games. And even though their first games weren’t as good as the newer ones, they still hold a special place in my heart and gave me lots of great memories. Having to lose the stories I read because of poor customer service is very upsetting and sad. Right now, I’m just hoping Voltage answers to my email so that I can at least recover my purchases in Love Letter from Thief X and After School Affairs. My purchases in Pirates in Love and Seduced in the Sleepless City…are probably lost forever; I don’t think they’ll bother to compensate me when they haven’t done so with many of the other customers.
My last purchases were today, from the game When Destiny Comes Knocking. I bought Seiya’s main story and his lusty nights special routes.
After that, unless I get back the stories I purchased from LLFTX & ASA, I don’t think I’ll bother with Voltage anymore. I’m done. The only remaining thing for me to do is make sure to transfer the other apps. Then, if I ever want to play a Voltage game, I’ll just read what I have available. Not going to bother with them anymore seeing how they handle things with customers.
EDIT: Well, what do you know. Voltage replied to my email:
By this point I’m pretty sure Voltage is just a greedy asshole who doesn’t deserve my money anymore. If they’re really as sorry as they say about “my situation”, they should return what was rightfully bought from them instead of complicating things like a freaking math equation. They just copy pasted stuff they showed on Facebook and, like what happened to other fellow customers, made an excuse on why they “can’t” transfer your purchases because “lol you were too late, too bad, pal”. No matter how much time passed since their announcement, you should never EVER disregard what a client bought from you. License or game, doesn’t matter, it’s still a product you bought and you shouldn’t have to pay for it again or lose it because of a stupid time limit. Oh well, these are the same people who didn’t care about customers who lost around $300 on their apps “because there was nothing they could do” so I guess it is what it is. Now I’m just gonna sit back and wait for their oh so enlightening announcements so that I can transfer the remaining apps and avoid losing more money. But that’s it, I’m not paying another cent for this company and will just play the stories that I had already bought or buy them with the free coins I earn daily and with the transfers. I’m done with you Voltage.
That’s all I wanted to say. I’m sorry for all the rambling (and ranting) and thank you for reading until the end. See you next post! 😀